Reference

Know Your Rights and Our Rules

Every account on terong888 operates under clear legal terms — who can access the platform, how your account data is handled, and what applies in your region. Access and eligibility depend on local law and are available only where local regulations permit.

Jurisdiction-dependent accessAccount eligibility conditionsData and privacy policyDANA, OVO, GoPay wallet rulesRight to request account changes
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terong888 Know Your Rights and Our Rules
LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about how these terms apply to your account — whether that's a wallet verification hold, a data request, or a clause you need clarified — our support team handles legal and policy queries through the channels below. Players in Bekasi and across Indonesia can submit requests through any of these paths.

Live Chat Support Open the chat widget from any lobby page. Use this for urgent account or wallet policy questions — a real agent reviews each message, not a bot script.
Email for Policy Requests Send formal requests — including data access, account closure, or term clarification — by email. We respond to documented requests in writing so there is a clear record.
Account Help Centre The help centre within your account dashboard covers wallet verification steps, identity confirmation for DANA and OVO, and how to submit a data correction request.
HOW WE HANDLE THIS

Data, Security, and Account Integrity

We take the operational side of legal compliance seriously — not as a formality, but because your account data and wallet details need to be handled with precision. Here is how we approach the four areas that matter most to account holders under these terms.

Data Retention

Account data is retained for as long as your account is active and for a defined period after closure, in line with financial record-keeping requirements applicable to your region.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can adjust cookie preferences through your browser settings at any time.

Account Security Practices

Each login is protected by OTP verification sent to your registered mobile number. If a login attempt comes from an unrecognised device, we flag it and require re-authentication before access is granted.

Requesting Changes to Your Data

You can request a correction, export, or deletion of your account data by contacting support via email. Wallet-linked data tied to active transactions cannot be altered until those transactions are resolved.

Common Questions About These Terms

These are the questions account holders ask most often about our legal conditions, eligibility rules, and data rights. If your question is not covered here, reach out through live chat or email.

Access depends on local law where you are located. We do not restrict by city, but eligibility is your responsibility to confirm under the regulations that apply in your region.

Any transaction linked to a mismatched wallet is held for manual verification. You will need to submit identity documentation through the account help centre before the hold is released.

Send a written request by email from the address registered to your account. We will compile your data record and respond within the timeframe required by applicable local regulations.

Yes. Submit a deletion request through email. Data tied to unresolved GoPay, OVO, or DANA transactions must be retained until those records close; everything else can be removed on request.

The terms are governed by the jurisdiction under which the platform operates. Where that conflicts with Indonesian law as it applies to you, local law takes precedence for your account.

We post a revision notice at the top of this page with the date of the update. Continuing to use your account after that date means you have accepted the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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